9785961441116
ISBN :Возрастное ограничение : 12
Дата обновления : 14.06.2023
Paul Ratner, "Want Happiness? Buy Experiences, Not Things, Says a Cornell Psychologist," Big Think, July 22, 2016, http://bigthink.com/paulratner/want-happiness-buy-experiences-not-more-stuff (http://bigthink.com/paulratner/want-happiness-buy-experiences-not-more-stuff); Elizabeth Dunn and Michael Norton, Happy Money: The Science of Happier Spending (New York: Simon & Schuster, 2014).
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Erik Qualman, Socialnomics: How Social Media Transforms the Way We Live and Do Business, 2nd ed. (Hoboken, NJ: Wiley, 2012); David Meerman Scott, The New Rules of Marketing and PR (Hoboken, NJ: Wiley, 2017), 65.
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Patricia Laya, "Nightmare: 7 Customer Service Blunders That Went Viral," Business Insider, June 17, 2011, http://www.businessinsider.com/7-very-public-lessons-in-customer-service-2011–6 (http://www.businessinsider.com/7-very-public-lessons-in-customer-service-2011%E2%80%936).
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Josh Bersin, Jason Flynn, Art Mazor, and Veronica Melian, "Rewriting the Rules for the Digital Age," Deloitte Insights, 2017 Global Human Capital Trends, February 28, 2017, 7, https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2017/improving-the-employee-experience-culture-engagement.html (https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2017/improving-the-employee-experience-culture-engagement.html).
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Mat D. Duerden, Peter J. Ward, and Patti A. Freeman, "Conceptualizing Structured Experiences: Seeking Interdisciplinary Integration," Journal of Leisure Research 47, no. 5 (2015): 601.
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Большой латинско-русский словарь. linguaeterna.com/vocabula/show.php?n=16515 (http://linguaeterna.com/vocabula/show.php?n=16515).
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Duerden, Ward, and Freeman, "Conceptualizing Structured Experiences," 601.
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