Price match – Сравнение цен
Some stores offer a price match guarantee, which means they will match the price of a competitor’s product.
You may need to provide proof of the lower price, such as an ad or website link.
Layaway – Рассрочка
Layaway allows you to put a product on hold and pay for it over time.
The store will typically require a down payment and charge a fee for the service.
Return policy – Политика возврата товаров
It’s important to check a store’s return policy before making a purchase.
The policy should outline how long you have to return an item, whether you need a receipt, and any conditions or fees.
Warranty – Гарантия
A warranty is a promise from the manufacturer that the product will work as intended for a certain period of time.
Warranties can vary in length and coverage, so it’s important to read the details carefully.
Rewards program – Программа вознаграждений
Rewards programs offer incentives for frequent purchases.
You may earn points or discounts that can be redeemed for future purchases.
Online reviews – Онлайн-отзывы
Reading online reviews can help you make an informed decision before making a purchase.
Look for reviews from verified customers and consider both positive and negative feedback.
In-store pickup – Самовывоз из магазина
In-store pickup allows you to order online and pick up your purchase at a physical store.
This can save time on shipping and make it easier to get your items quickly.
Digital wallet – Цифровой кошелек
A digital wallet allows you to store payment information and make purchases online or in-store.
Popular digital wallets include Apple Pay, Google Wallet, and PayPal.
Pre-order – Предварительный заказ
Pre-ordering allows you to reserve a product before it is released to the public.
This can be useful for highly anticipated products that may sell out quickly.
Limited edition – Ограниченное издание
A limited edition product is produced in a limited quantity and may have special features or packaging.
Limited edition products can be collectible and may increase in value over time.
Product description – Описание товара
The product description outlines the features and specifications of an item.
Be sure to read the description carefully before making a purchase.
Subscription service – Сервис подписки
A subscription service allows you to receive products on a regular basis.
Popular subscription services include meal kits, beauty boxes, and streaming services.
Price adjustment – Изменение цены
If a product you purchased goes on sale within a certain period of time, you may be eligible for a price adjustment.
Check the store’s policy for details on how to request a price adjustment.
Brand loyalty – Лояльность бренду
Brand loyalty is the tendency to consistently purchase products from a particular brand.
Brand loyal customers often feel a connection to the brand’s values and identify with its image.
Final sale – Финальная распродажа
A final sale means that the item cannot be returned or exchanged.
Be sure to check the return policy before making a purchase during a final sale.
Product launch – Запуск продукта
A product launch is when a new product is introduced to the market.
Marketers often build hype around product launches with teasers and promotional materials.
Delivery time – Время доставки
The delivery time is the expected date or timeframe for when your purchase will arrive.
Delivery times can vary depending on the shipping method and location.
Express delivery – Экспресс-доставка
Express delivery is a faster shipping option that usually involves an additional fee.
This can be useful if you need your purchase to arrive quickly.
Free shipping – Бесплатная доставка
Free shipping means that you do not have to pay for shipping fees on your purchase.
Many stores offer free shipping for orders over a certain amount.
Home delivery – Доставка на дом
Home delivery means that your purchase will be shipped directly to your home.
This can be convenient if you are unable to pick up your purchase in-store.
Customer service representative – Сотрудник службы поддержки клиентов
A customer service representative is someone who assists customers with questions or concerns about their purchases.
They may be able to help with issues like returns, exchanges, or product information.
Customer feedback – Обратная связь от клиентов
Customer feedback involves comments, suggestions, or complaints from customers about their experiences with a product or store.
This can be helpful for improving products and services.
Customer satisfaction – Удовлетворенность клиента
Customer satisfaction is how happy or content a customer is with their purchase and overall experience with a store.
High levels of customer satisfaction can lead to repeat business and positive word-of-mouth advertising.
Customer retention – Удержание клиентов
Customer retention refers to the ability of a store or brand to keep customers coming back for repeat purchases.
This can involve strategies like loyalty programs, personalized offers, and excellent customer service.
Customer service hotline – Горячая линия службы поддержки клиентов
A customer service hotline is a phone number that customers can call for assistance with their purchases.
Hotlines may have designated hours of operation and wait times can vary.
